FAQ

WHOLESALE ONLY! WE ARE NOT OPEN TO THE PUBLIC!

MINIMUM ORDER: FOR SHIP OUT & DELIVERIES, OUR MINIMUM ORDER IS $250.00. FOR WALK IN RETAIL/AQUARIUM SERVICE CUSTOMERS, OUR MINIMUM ORDER IS $150.00.

SHIPPING : ALL FLORIDA SHIPMENTS SENT BY UPS ARE PREPAID BY US (BECAUSE WE GET A SPECIAL RATE BY UPS, WE PASS THE SAVINGS ON TO YOU) WE DO NOT PROFIT ON THE SHIPPING. THE SHIPPING CHARGES DEPENDS ON THE WEIGHT OF THE BOX AND WHERE YOUR STORE IS LOCATED. ALL OUT OF STATE SHIPMENTS ARE SENT COLLECT VIA AIR THROUGH SEVERAL AIRLINES, WHERE YOU PAY THE SHIPPING UPON PICK UP.

PAYMENT: WE ACCEPT VISA, MASTER CARD, AND DISCOVER CREDIT CARDS FOR SHIP OUT ORDERS. ALL LOCAL PICK UP ORDERS CAN BE PAID BY MONEY ORDER, CREDIT CARD, CERTIFIED CHECK, BUSINESS CHECK OR CASH. PAYMENT BY CHECK REQUIRES A COPY OF THE CHECK WRITER’S DRIVER’S LICENSE.

OUR DOA POLICY: WE GUARANTEE OUR FISH TO ARRIVE ALIVE AND TO BE IN HEALTHY CONDITION. WE ARE NOT RESPONSIBLE FOR THE SHIPPING. WE WILL REPLACE ANY FISH THAT IS DEAD ON ARRIVAL AND/OR THAT IS UNHEALTHY ONCE WE ARE NOTIFIED WITHIN 2 HOURS OF ARRIVAL WITH PHOTOS OF THE DEAD FISH IN THE BAG. YOU, THE CONSUMER, ARE RESPONSIBLE FOR THE SHIPPING. WE WILL NOT REPLACE FISH THAT THE CARRIER HAS LOST, STOLEN, DELAYED OR MISPLACED. WE ALSO DO NOT REPLACE FISH OR ISSUE CREDIT FOR 5% OF YOUR TOTAL ORDER.

CARRIER FAULT: WE ARE NOT RESPONSIBLE FOR CARRIER FAULT. SHIPMENTS THAT ARE DAMAGEDĀ OR LOST, YOU MUST FILE A CLAIM WITH THE CARRIER AND WE WILL HELP YOU IF THERE IS A PROBLEM.

OTHER CHARGES: WE ONLY CHARGE YOU $9.00 PER BOX. THE SHIPPING BOX IS A STYROFOAM BOX INSIDEĀ A CARDBOARD BOX. WE WILL ALSO USE A HEAT OR ICE PACK (when necessary) AT $1.00 EACH DEPENDING ON THE WEATHER CONDITIONS. THESE CHARGES INCLUDE OUR HANDLING AND PACKAGING.

SHIPPING DAYS: UPS SHIPPING DAYS ARE TUESDAY, WEDNESDAY, AND THURSDAY. AIRLINE SHIPPING DAYS TUESDAY, WEDNESDAY, THURSDAY, AND FRIDAY.

SHIPMENTS THAT ARE REPLACEMENTS, YOU, THE CONSUMER, ARE RESPONSIBLE FOR THE SHIPPING.

WE ARE LOOKING FORWARD TO HELPING YOU WITH ALL YOUR AQUARIUM NEEDS…